When it comes to call centers, knowledge management is almost exclusively used for providing valuable information to agents that they can use to solve customer problems.
Author Archives: Robin Singh
Use eLearning Authoring Tools to overcome business challenges
Looking the new generation of eLearning authoring tools? These tools foster employee collaboration as well as cutting costs.
Things You Must Consider When Building Your Knowledge Base System
When building your own knowledge base, it is highly important to consider all of these things mentioned here.
Learn, Grow & Earn More with Live Chat for Your E Store
So, the following post will explain all of the benefits of the live chat and how it helps both your website and your business in general.
How a Knowledge Base Can Offer Great Customer Service
Work hard enough to get people to listen to you and take in whatever you are offering through your knowledge base.
Top 10 Wiki Software Solutions for Corporate Websites
Software is necessary for good customer satisfaction, let’s see what your options are in the wiki software sphere.