When it comes to call centers, knowledge management is almost exclusively used for providing valuable information to agents that they can use to solve customer problems.
Looking the new generation of eLearning authoring tools? These tools foster employee collaboration as well as cutting costs.
When building your own knowledge base, it is highly important to consider all of these things mentioned here.
So, the following post will explain all of the benefits of the live chat and how it helps both your website and your business in general.
Work hard enough to get people to listen to you and take in whatever you are offering through your knowledge base.
Software is necessary for good customer satisfaction, let’s see what your options are in the wiki software sphere.