SysAid is a Free web based Help Desk application which keeps track of your trouble tickets with automatic notifications and escalation rules, which also can be used as Asset Management and a complete Monitoring system.
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With SysAid’s remote control you can provide IT support from a distance and this Knowledge Base can turn any trouble ticket into a searchable item. SysAid’s Monitoring module continually tests memory usage, HD usage, vital OS services and processes, network services, software and hardware updates by providing detailed measures and reports via dashboard and manager portal.
So far SysAid was used by 47,000 organizations and in 120 Countries, so you can guess the effectiveness of this FREE application.