SysAid is a Free web based Help Desk application which keeps track of your trouble tickets with automatic notifications and escalation rules, which also can be used as Asset Management and a complete Monitoring system.
With SysAid’s remote control you can provide IT support from a distance and this Knowledge Base can turn any trouble ticket into a searchable item. SysAid’s Monitoring module continually tests memory usage, HD usage, vital OS services and processes, network services, software and hardware updates by providing detailed measures and reports via dashboard and manager portal.
So far SysAid was used by 47,000 organizations and in 120 Countries, so you can guess the effectiveness of this FREE application.
Download SysAid Help Desk Software for FREE, you can even check the SysAid Online Demo.
More at: SysAid Web-Based Help Desk Software
sravkum, you and your site visitors would be highly interested in a competitor to Sysaid, which in ways is better and in some not. Web Help Desk Software has been available for over 10 years.
Here is a paste from their site:
Help Has Arrived. The free help desk software by Web Help Desk is feature rich, intuitive, and creates instant productivity.
The free edition contains:
– No Trial Period or Expiration Date
– Software Completely Free From Ads
– Unrestricted Lite Edition Functionality
– Free Software Upgrades for One Year
Free help desk software features include:
– Self Service and Ticket Submission Portal
– E-Mail to Ticket Conversion
– Knowledge Base – Internal and External
– 2-Way E-Mail Communications
– SLA E-Mail Alerts and Reminders
– LDAP and AD Integration
– Run Help Desk Performance Reports
I’m glad to have visited your blog and good to know you! I find it interesting and informative.Free web based Help Desk application keeps track of your trouble tickets with automatic notifications and escalation rules.
SysAid’s Monitoring module continually tests memory usage, HD usage, vital OS services and processes, network services, software.
That’s a useful software!