If you think customer service is basic, you have some catching up to do. Providing excellent service customers desire isn’t something you can do all by yourself.
The year 2018 was marked “The Year of Intelligence” because of the numerous achievements and changes it brought our way. These continual changes in technology and how they continually improve our lives is exciting.
Chatbots were introduced in the middle of the 20th century. Alan Turing was the main “culprit” behind them as he was the guy who asked whether machines can win a game called the “Imitation Game”.
Chatbots when used correctly can make a remarkable difference to the buyer’s journey and save some cost on hiring customer sales representatives.