Organizations are using AI to enhance their different work processes. Hereâ€™s how you can improve your recruitment process by opting for chatbots in the HR department.
Chatbots are machines answering customer queries. In this article, we are going to understand what chatbots are and how it has impacted customer service executives.
If you think customer service is basic, you have some catching up to do. Providing excellent service customers desire isnâ€™t something you can do all by yourself.
The year 2018 was marked “The Year of Intelligence” because of the numerous achievements andÂ changes it brought our way. These continual changes in technology and how they continually improveÂ our lives is exciting.
Chatbots were introduced in the middle of the 20th century. Alan Turing was the main â€œculpritâ€ behind them as he was the guy who asked whether machines can win a game called the â€œImitation Gameâ€.
Chatbots when used correctly can make a remarkable difference to the buyerâ€™s journey andÂ save some cost on hiring customer sales representatives.