While developing eCommerce websites, store owners focus on design and product presentation but not on customer experience.
CUSTOMER EXPERIENCE
How Improving Customer Experience Metrics Increases User Retention
Without healthy retention, you don’t generate revenue, you’re less likely to get referrals, and you’ll spend a lot more money on acquisition.
Contact Centre Metrics Are Customer Experience Metrics
Contact centres distribute calls in efficiency to increase customer satisfaction. They do this using an Interactive Voice Process that boosts first call resolution by directing the call to the most competent agent.
How Can Call Center Software Enhance Customer Experience
Call Center software has helped businesses in streamlining priorities which are cost effective, time saving and efficient. Here are few reasons why Call Center software also helps in enhancing customer experience.
Digital Technologies Benefiting Small Businesses
Digital capabilities can improve profitability, customer satisfaction and increase speed-to-market for any business.
7 Warning Signs Live Chat Operators are Sabotaging Customer Experience
We are showing you some of the most inappropriate behaviours of live chat operators that may radically decrease your customer satisfaction and therefore, sabotage your business.
Success Starts with a Name: Establishing Brand Recognition with a Memorable Moniker
Apart from great services and products to be successful, you also need to find a name that defines your brand and helps customers remember it.