Chatbots are machines answering customer queries. In this article, we are going to understand what chatbots are and how it has impacted customer service executives.
Customer service
Unsaid Rules of Customer Service
Some rules of customer service have stayed there since times immemorial whereas, other rules have also been added during this time.
A detailed review of Acquire – learn how to use Acquire Live chat & Co-browsing
If you think customer service is basic, you have some catching up to do. Providing excellent service customers desire isn’t something you can do all by yourself.
6 Tips to Convert Website Visitors into Customers
No doubt, it is a great accomplishment to watch traffic grow, but all those visitors mean nothing if they don’t convert into sales.
How Can You Lighten Up Your Customer Support Environment?
Customer support is the critical wing of a business that takes the lively essence of the consumer behaviour directly to the company management.
Reasons Why Social Media Is Critical For Great Customer Service
The advantage of social media customer service is the fact that a brand can see what a consumer characteristic is and reply accordingly.
20 Ways To Express Empathy To Your Customers
Every business owner has his own set of customer relationship management tools. Let us look at 20 simple ways that keep the lines of communication flowing between a brand owner and customer.
How To Convince Your Clients About The Need Of a Heating Company
Selling a service is easier said than done. After all, you are not asking your clients to try a new pizza topping but to invest in a heating company.
