Chatbots are machines answering customer queries. In this article, we are going to understand what chatbots are and how it has impacted customer service executives.
Some rules of customer service have stayed there since times immemorial whereas, other rules have also been added during this time.
If you think customer service is basic, you have some catching up to do. Providing excellent service customers desire isnâ€™t something you can do all by yourself.
No doubt, it is a great accomplishment to watch traffic grow, but all those visitors mean nothing if they donâ€™t convert into sales.
Customer support is the critical wing of a business that takes the lively essence of the consumer behaviour directly to the company management.
The advantage of social media customer service is the fact that a brand can see what a consumer characteristic is and reply accordingly.
Every business owner has his own set of customer relationship management tools. Let us look at 20 simple ways that keep the lines of communication flowing between a brand owner and customer.
Selling a service is easier said than done. After all, you are not asking your clients to try a new pizza topping but to invest in a heating company.