Managing customer friction can be a pain for customer support and sales teams. Here are 8 actionable steps to reduce friction using self-service software.
Some rules of customer service have stayed there since times immemorial whereas, other rules have also been added during this time.
If you think customer service is basic, you have some catching up to do. Providing excellent service customers desire isnâ€™t something you can do all by yourself.
Check this awesome infographic on 5 major advantages of live chats over other customer care channels (like email, phone support, emails).
Customer support is the critical wing of a business that takes the lively essence of the consumer behaviour directly to the company management.
When choosing service matrices for your customer support you must ensure that they are real, consistent, and actionable. The same is true for borrowing benchmarks.
A skilled customer service representative can bring about a positive outcome from this entire episode with his talent and negotiation skills. Letâ€™s delve into those critical skills which come into play while handling tricky situations with customers.
The key to retaining customers and bringing in new ones is investing in the right support software.