At its surface, a database is a collection of raw facts, whereas a knowledge base stores useful information as solutions to problems, facilitating rapid search and reuse. But thereâ€™s more to them than that. Letâ€™s find out
By having a self-help IT free helpdesk software the customers have the tools to solve their own problems and can do so at the comfort of their homes with just their mobile devices or laptops.
Work hard enough to get people to listen to you and take in whatever you are offering through your knowledge base.