• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
WittySparks Logo White

WittySparks

Ignite Your Thoughts

  • Topics
  • Reviews
  • Newsletter
WittySparks / Business / Buying Support System That Does What You Need
Increase Customer Experience with Live Chat

Buying Support System That Does What You Need

Business Updated: January 31, 2022 by Apoorv Bhatnagar

When it comes to your customers, your business revolves around them and their needs. With innumerable models and brands now available, consumers are often overwhelmed and confused. So, how do you make them choose your business over your competitors?

The answer lies in convincing potential customers to pick your brand while giving current customers reasons to continue investing their time and money in your business.

Convincing customers to choose your brand is the only way you can ensure that your business succeeds. Losing customers can be a fatal move regardless of what type of business you run. The key to retaining customers and bringing in new ones is investing in the right support software.

Freshdesk - Escalates customer support
Freshdesk - Escalates customer support
Free, $13.56/month

Cloud-based software converts customer queries into tickets to resolve them in one place.

  • Prioritizes, categorizes, and assigns tickets
  • Issue resolution through team huddle, shared ownership, and parent-child ticketing
  • Chat-bots
Pros:
  • Increases team productivity
  • Unifies communication on all the channels for leveraging support
  • Customizable workflows
Cons:
  • Key features available at higher prices
Automate Customer Support
We earn a commission if you make a purchase, at no additional cost to you.

Why do you need customer support?

“Customer satisfaction” is often used as a marketing term, but it is vital in measuring how successful your business is. If your customer is satisfied, can you be assured that your products or services meet or exceed market expectations? Monitoring and measuring customer satisfaction also serves as an effective metric while managing and improving the business. Here are a few reasons you should focus on customer support and how it can help your business.

  • Customer satisfaction can help you understand if a buyer would be interested in purchasing your services or products in the future. This is a good way to identify if they go from a one-time consumer to a repeat consumers. Even if they say no, a good rating translates to them advocating your product.
  • Consumer satisfaction serves as a vital differentiator in today’s highly competitive markets. Businesses are always looking to rake in new customers, even if it means snatching them from other brands. When your customers are satisfied with your services, they will not be inclined to jump onto another business. Besides your services, customers also focus on your support system. This is why an effective support system is highly crucial.
  • When a customer is unhappy, they are more likely to talk about their experiences. An unhappy consumer will tell their friends and family or turn to social media. You do not need this negative publicity, which is why your business needs to measure their customers’ satisfaction levels constantly.

Invest in a support system that works for you

When you are buying a support system, you should keep in mind that quality will always outweigh quantity. Do not focus on a system with several features because you may not always need those features, which could lead to unnecessary problems. What you need is a support system that has essential features that complement your products and services. These features should work for you and not the other way around.

Here are some things you should note before you find and purchase a customer support system that is right for your business.

Extra training

Once you install a support software, your staff may need additional training to learn their way around it. When there are too many features, this support software, which is supposed to offer solutions, will become part of the problem. Increasing training for customer support can lead to the wastage of time and money.

Hidden costs

When you are looking around for enterprise-level support software, the cost can come as a shock. This is because these systems are known to be significantly more expensive compared to other platforms. While the initial product and its implementation will cost you some money, you must not neglect the costs involved in its maintenance and support. Any future improvements will also add to the bill. It is a wise decision to weigh all costs before investing in a support platform.

Creating a confusing interface for your customers

If you notice that your support staff requires significant time to understand the system, you must realize that your customers may also find it difficult to use and maneuver through the system. Support systems are meant to provide quick solutions for your customers’ problems. With countless options, complicated features, and a frustrating navigation path, customers would lose patience and be lesser inclined to use your company’s support system. This system has to be user-friendly for your support staff and even more so for your customers.

Inconsistency is frustrating

While customer satisfaction is vital for using your products or services, it is also important that your consumers are just as satisfied with your support system. Before investing in an enterprise-level customer support system, make sure you understand all of its functionalities.

This insight will help you understand the process of creating a solution as well as the time required. Customers need a support system that allows them to easily report, track, and manage any queries or issues. A user-friendly interface eliminates scope for confusion and frustration. An inconsistent support system can discourage customers from returning and investing in your business again.

While buying a customer support system, keep your priorities in mind. Remember that bigger does not always mean better. Your customers are your number one focus, and you are investing in this support system to make their experiences easier. Prioritize quality over quantity, and your customers will immediately identify your business as one to trust.

Previous Post: « Upgradation to AngularJS 7: Summary and Features
Next Post: Four Trends CIO’s Should Prepare For With Cloud Computing in 2019 »
Profile picture for Apoorv Bhatnagar

About Apoorv Bhatnagar

Digital Marketer at Freshworks Inc.
WittySparks Network Contributors

Apoorv Bhatnagar is a Digital marketer at Freshworks Inc. He generally writes about software that improves your marketing, sales, or hiring process.

View all posts by Apoorv Bhatnagar

Primary Sidebar

Featured Productivity Software

Notion logo
Notion

Whether you’re a solo entrepreneur or a large team, Notion Workspace can help you stay organized and get more done. Get started today and take your productivity to the next level.

Try Notion for FREE

Related Topics

  • How to Turn Your Expertise Into a Side Hustle
  • 8 Reasons Dropshippers Fail and How to Avoid Them
  • Our honest Thinkific Review: The best online course builder ever?
  • Top 9 Virtual Assistant Service Providers Globally
  • The Smart Store model is the ideal mode to enable SMBs to digitize and grow
  • Expert CEO Damon Becnel Offers Nine Tips For Excellent Customer Relations

Exclusive Coupons

  • Moqups coupon code: WITTYSPARKS for 20% or PARTNERS50 for 50% discount.
  • WPForms coupon code: WITTYSPARKS for 50% off.
  • Serpstat coupon code: wittysparks_discount for 30% off.
  • SEO Buddy coupon code: WITTYSPARKS for 25% off.
  • Morningscore coupon code: wittysparks for 30% off for 3 months.
  • FlexClip coupon code: WITTYSPARKS for 30% off.
  • Uplead coupon code: “witty” for 30-day free trial.
  • FastestVPN coupon codes: WITTYSPARKS15 or WITTYSPARKS10 or Get up to 93% OFF.
  • Outranking.io coupon code: WITTYSPARKS50 for 50% off.

For more such offers visit our exclusive offers for SEO, Bloggers, Marketers and for Business owners.

Footer

Affiliate Disclosure

If you make a purchase from WittySparks links, we will receive a small commission. See our Affiliate Disclosure.

Sponsors

Partnered with FreePik to use the licensed images.

turn to dhgate for smartphone

Follow Us

  • Facebook
  • Twitter
  • Pinterest
  • LinkedIn
  • Instagram
  • YouTube
  • RSS

Copyright © 2023 · Hosting sponsored by Rocket.net (Affiliate link)

  • About Us
  • Contact Us
  • Privacy Policy
  • LinkedIn
  • Twitter
  • Like
  • Pinterest