Adding a live chat software to your website makes your website more functional and intuitively better. Read this article to find out the best live chat software options in the market.
Outstanding customer experience is the key to growing your business. Explore this detailed guide to know more.
An AI-enabled Service Desk Software that Enables Technicians to Provide Seamless Services, Decrease MTTR, Reduce Escalations, and Provide Exceptional Support to End-users with Flexible Practices and Intelligent Automation.
Managing customer friction can be a pain for customer support and sales teams. Here are 8 actionable steps to reduce friction using self-service software.
How to use instant messaging as an effective tool to maintain customer success. Keep customers coming back to your business.
Every business wishes to retain their customer. Have a look at some of the exclusive customer retention strategies to boost your in-app engagement.
Brands need to overcome these impediments and their incompetence to connect with consumers personally. It’s time to improve customer engagement.
While developing eCommerce websites, store owners focus on design and product presentation but not on customer experience.
Without healthy retention, you don’t generate revenue, you’re less likely to get referrals, and you’ll spend a lot more money on acquisition.
Some rules of customer service have stayed there since times immemorial whereas, other rules have also been added during this time.
Customer support is the critical wing of a business that takes the lively essence of the consumer behaviour directly to the company management.
Contact centres distribute calls in efficiency to increase customer satisfaction. They do this using an Interactive Voice Process that boosts first call resolution by directing the call to the most competent agent.
When choosing service matrices for your customer support you must ensure that they are real, consistent, and actionable. The same is true for borrowing benchmarks.
One of the most effective ways in which you can satisfy your new customers is by Customer Onboarding. Recent research has shown that by providing just a short tutorial to your customers, you can reduce churn by almost 6%.
A skilled customer service representative can bring about a positive outcome from this entire episode with his talent and negotiation skills. Let’s delve into those critical skills which come into play while handling tricky situations with customers.
There are multiple ways to obtain customer feedback, but what is just as important is what you are going to do with this information.