Managing customer friction can be a pain for customer support and sales teams. Here are 8 actionable steps to reduce friction using self-service software.
Customer Experience
Articles under customer experience.
Six Ways You’re Using Instant Messaging Wrong, And How It’s Affecting Customer Success.
How to use instant messaging as an effective tool to maintain customer success. Keep customers coming back to your business.
How to boost in-app engagement with customer retention strategies?
Every business wishes to retain their customer. Have a look at some of the exclusive customer retention strategies to boost your in-app engagement.
How To Increase Customer Engagement With Your Brand: COVID-19 Challenge
Brands need to overcome these impediments and their incompetence to connect with consumers personally. It’s time to improve customer engagement.
Importance of Customer Experience for eCommerce Website
While developing eCommerce websites, store owners focus on design and product presentation but not on customer experience.
How Improving Customer Experience Metrics Increases User Retention
Without healthy retention, you don’t generate revenue, you’re less likely to get referrals, and you’ll spend a lot more money on acquisition.
Unsaid Rules of Customer Service
Some rules of customer service have stayed there since times immemorial whereas, other rules have also been added during this time.
How Can You Lighten Up Your Customer Support Environment?
Customer support is the critical wing of a business that takes the lively essence of the consumer behaviour directly to the company management.
