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WittySparks / Archives for Business / Customer Experience

Customer Experience

Outstanding customer experience is the key to growing your business. Explore this detailed guide to know more.

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Mastering Customer Relationship Management: Why Great Products are NOT Enough?

Updated: September 30, 2023 by Sravan K • 9 min read

Explore Customer Relationship Management’s transformative power in business. From basics to advanced strategies, unlock growth and lasting relationships. Dive in now.

Topic: Customer Experience

Why Customer Service is Key to a Successful ECommerce Business

Updated: August 5, 2023 by Nishitha • 5 min read

Effective customer service is essential to succeed in today’s eCommerce landscape. Read here to learn how to set-up an efficient eCommerce customer service.

Topic: eCommerce, Customer Experience

How to track customer engagement metrics?

Updated: August 30, 2023 by Sravan K • 8 min read

By uncovering customer engagement metrics and quantifying them accurately, you could know what’s keeping your current customers hooked on you.

Topic: Customer Experience

What are live chat software tools, and which are the best ones?

Updated: April 29, 2023 by Sravan K • 8 min read

Adding a live chat software to your website makes your website more functional and intuitively better. Read this article to find out the best live chat software options in the market.

Topic: Customer Experience

Effective Ways to Reduce Service Desk Costs

Updated: February 1, 2023 by Nishitha • 5 min read

An AI-enabled Service Desk Software that Enables Technicians to Provide Seamless Services, Decrease MTTR, Reduce Escalations, and Provide Exceptional Support to End-users with Flexible Practices and Intelligent Automation.

Topic: Customer Experience

8 steps to effectively reduce friction in customer support

Updated: May 13, 2023 by Apoorv Bhatnagar • 5 min read

Managing customer friction can be a pain for customer support and sales teams. Here are 8 actionable steps to reduce friction using self-service software.

Topic: Customer Experience

Six Ways You’re Using Instant Messaging Wrong, And How It’s Affecting Customer Success.

Updated: May 26, 2023 by Nikola Baldikov • 6 min read

How to use instant messaging as an effective tool to maintain customer success. Keep customers coming back to your business.

Topic: Customer Experience

3 Project Management Tips to Improve Customer Experience in 2021

Updated: February 13, 2023 by Nishitha • 3 min read

Learn simple tips to automate project management processes. The post shares 3 powerful and updated project management tips for 2021.

Topic: Customer Experience

How to boost in-app engagement with customer retention strategies?

Updated: May 13, 2023 by Ashwini Dave • 5 min read

Every business wishes to retain their customer. Have a look at some of the exclusive customer retention strategies to boost your in-app engagement.

Topic: Customer Experience

How To Increase Customer Engagement With Your Brand: COVID-19 Challenge

Updated: June 23, 2023 by Rohini Oberoi • 6 min read

Brands need to overcome these impediments and their incompetence to connect with consumers personally. It’s time to improve customer engagement.

Topic: Customer Experience

Importance of Customer Experience for eCommerce Website

Updated: March 5, 2023 by Ankita Tanna • 4 min read

While developing eCommerce websites, store owners focus on design and product presentation but not on customer experience.

Topic: Customer Experience

How Improving Customer Experience Metrics Increases User Retention

Updated: April 23, 2023 by Apoorv Bhatnagar • 4 min read

Without healthy retention, you don’t generate revenue, you’re less likely to get referrals, and you’ll spend a lot more money on acquisition.

Topic: Customer Experience

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