Adding a live chat software to your website makes your website more functional and intuitively better. Read this article to find out the best live chat software options in the market.
Customer Experience
Outstanding customer experience is the key to growing your business. Explore this detailed guide to know more.
Effective Ways to Reduce Service Desk Costs
An AI-enabled Service Desk Software that Enables Technicians to Provide Seamless Services, Decrease MTTR, Reduce Escalations, and Provide Exceptional Support to End-users with Flexible Practices and Intelligent Automation.
8 steps to effectively reduce friction in customer support
Managing customer friction can be a pain for customer support and sales teams. Here are 8 actionable steps to reduce friction using self-service software.
Six Ways You’re Using Instant Messaging Wrong, And How It’s Affecting Customer Success.
How to use instant messaging as an effective tool to maintain customer success. Keep customers coming back to your business.
3 Project Management Tips to Improve Customer Experience in 2021
Learn simple tips to automate project management processes. The post shares 3 powerful and updated project management tips for 2021.
How to boost in-app engagement with customer retention strategies?
Every business wishes to retain their customer. Have a look at some of the exclusive customer retention strategies to boost your in-app engagement.
How To Increase Customer Engagement With Your Brand: COVID-19 Challenge
Brands need to overcome these impediments and their incompetence to connect with consumers personally. It’s time to improve customer engagement.
Importance of Customer Experience for eCommerce Website
While developing eCommerce websites, store owners focus on design and product presentation but not on customer experience.
How Improving Customer Experience Metrics Increases User Retention
Without healthy retention, you don’t generate revenue, you’re less likely to get referrals, and you’ll spend a lot more money on acquisition.
Unsaid Rules of Customer Service
Some rules of customer service have stayed there since times immemorial whereas, other rules have also been added during this time.
How Can You Lighten Up Your Customer Support Environment?
Customer support is the critical wing of a business that takes the lively essence of the consumer behaviour directly to the company management.
Contact Centre Metrics Are Customer Experience Metrics
Contact centres distribute calls in efficiency to increase customer satisfaction. They do this using an Interactive Voice Process that boosts first call resolution by directing the call to the most competent agent.
Customer Support is More Than High Scores
When choosing service matrices for your customer support you must ensure that they are real, consistent, and actionable. The same is true for borrowing benchmarks.
Customer Onboarding And Its Impact On Satisfaction
One of the most effective ways in which you can satisfy your new customers is by Customer Onboarding. Recent research has shown that by providing just a short tutorial to your customers, you can reduce churn by almost 6%.
Customer Support is More Than Saying “I’m Sorry”
A skilled customer service representative can bring about a positive outcome from this entire episode with his talent and negotiation skills. Let’s delve into those critical skills which come into play while handling tricky situations with customers.
