Customer support is the critical wing of a business that takes the lively essence of the consumer behaviour directly to the company management.
Customer Experience
Outstanding customer experience is the key to growing your business. Explore this detailed guide to know more.
Contact Centre Metrics Are Customer Experience Metrics
Contact centres distribute calls in efficiency to increase customer satisfaction. They do this using an Interactive Voice Process that boosts first call resolution by directing the call to the most competent agent.
Customer Support is More Than High Scores
When choosing service matrices for your customer support you must ensure that they are real, consistent, and actionable. The same is true for borrowing benchmarks.
Customer Onboarding And Its Impact On Satisfaction
One of the most effective ways in which you can satisfy your new customers is by Customer Onboarding. Recent research has shown that by providing just a short tutorial to your customers, you can reduce churn by almost 6%.
Customer Support is More Than Saying “I’m Sorry”
A skilled customer service representative can bring about a positive outcome from this entire episode with his talent and negotiation skills. Let’s delve into those critical skills which come into play while handling tricky situations with customers.
8 Ways to Gather Customer Feedback
There are multiple ways to obtain customer feedback, but what is just as important is what you are going to do with this information.
20 Ways To Express Empathy To Your Customers
Every business owner has his own set of customer relationship management tools. Let us look at 20 simple ways that keep the lines of communication flowing between a brand owner and customer.
Managing Customer Satisfaction: The Help Desk Metrics Best Practices that you should be working on
Today customer satisfaction is a very non-quantitative term and quite difficult to measure and even more difficult to quantify.
How Prepared Is Your Car Dealership To Deliver Round-The-Clock Customer Service?
More and more dealerships are turning to live online chat software in order to provide round-the-clock customer service.
Best Ways to Anticipate Your Customer Needs
The process of anticipating customer needs into 8 simple steps. If you are interested in providing the best experience for your customers and staying ahead of your competition at the same time, take a moment to check it out.
Why vendors should know their customers?
Knowing and understanding your customers is the basic rule of any business, and no matter what business course you take this primary rule always remains constant. Customers determine the fate of any business and they are the reason why you are running a business in the first place.
7 Warning Signs Live Chat Operators are Sabotaging Customer Experience
We are showing you some of the most inappropriate behaviours of live chat operators that may radically decrease your customer satisfaction and therefore, sabotage your business.
