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WittySparks / Archives for Business / Customer Experience

Customer Experience

Outstanding customer experience is the key to growing your business. Explore this detailed guide to know more.

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How Can You Lighten Up Your Customer Support Environment?

Updated: May 18, 2023 by Apoorv Bhatnagar • 3 min read

Customer support is the critical wing of a business that takes the lively essence of the consumer behaviour directly to the company management.

Topic: Customer Experience

Contact Centre Metrics Are Customer Experience Metrics

Updated: May 21, 2023 by Apoorv Bhatnagar • 3 min read

Contact centres distribute calls in efficiency to increase customer satisfaction. They do this using an Interactive Voice Process that boosts first call resolution by directing the call to the most competent agent.

Topic: Customer Experience

Customer Support is More Than High Scores

Updated: June 16, 2023 by Apoorv Bhatnagar • 3 min read

When choosing service matrices for your customer support you must ensure that they are real, consistent, and actionable. The same is true for borrowing benchmarks.

Topic: Customer Experience

Customer Onboarding And Its Impact On Satisfaction

Updated: May 21, 2023 by Apoorv Bhatnagar • 3 min read

One of the most effective ways in which you can satisfy your new customers is by Customer Onboarding. Recent research has shown that by providing just a short tutorial to your customers, you can reduce churn by almost 6%.

Topic: Customer Experience

Customer Support is More Than Saying “I’m Sorry”

Updated: June 8, 2023 by Apoorv Bhatnagar • 3 min read

A skilled customer service representative can bring about a positive outcome from this entire episode with his talent and negotiation skills. Let’s delve into those critical skills which come into play while handling tricky situations with customers.

Topic: Customer Experience

8 Ways to Gather Customer Feedback

Updated: May 18, 2023 by Apoorv Bhatnagar • 4 min read

There are multiple ways to obtain customer feedback, but what is just as important is what you are going to do with this information.

Topic: Customer Experience

20 Ways To Express Empathy To Your Customers

Updated: July 23, 2023 by Apoorv Bhatnagar • 4 min read

Every business owner has his own set of customer relationship management tools. Let us look at 20 simple ways that keep the lines of communication flowing between a brand owner and customer.

Topic: Customer Experience

Managing Customer Satisfaction: The Help Desk Metrics Best Practices that you should be working on

Updated: May 21, 2023 by Apoorv Bhatnagar • 3 min read

Today customer satisfaction is a very non-quantitative term and quite difficult to measure and even more difficult to quantify.

Topic: Customer Experience

How Prepared Is Your Car Dealership To Deliver Round-The-Clock Customer Service?

Updated: May 21, 2023 by Nishitha • 2 min read

More and more dealerships are turning to live online chat software in order to provide round-the-clock customer service.

Topic: Customer Experience

Best Ways to Anticipate Your Customer Needs

Updated: August 30, 2022 by Lucy Benton • 3 min read

The process of anticipating customer needs into 8 simple steps. If you are interested in providing the best experience for your customers and staying ahead of your competition at the same time, take a moment to check it out.

Topic: Customer Experience

Why vendors should know their customers?

Updated: March 18, 2023 by Nishitha • 2 min read

Knowing and understanding your customers is the basic rule of any business, and no matter what business course you take this primary rule always remains constant. Customers determine the fate of any business and they are the reason why you are running a business in the first place.

Topic: Customer Experience

7 Warning Signs Live Chat Operators are Sabotaging Customer Experience

Updated: September 1, 2022 by Jason Grills • 4 min read

We are showing you some of the most inappropriate behaviours of live chat operators that may radically decrease your customer satisfaction and therefore, sabotage your business.

Topic: Customer Experience

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