Every business owner has his own set of customer relationship management tools. Let us look at 20 simple ways that keep the lines of communication flowing between a brand owner and customer.
Customer Experience
Outstanding customer experience is the key to growing your business. Explore this detailed guide to know more.
Managing Customer Satisfaction: The Help Desk Metrics Best Practices that you should be working on
Today customer satisfaction is a very non-quantitative term and quite difficult to measure and even more difficult to quantify.
How Prepared Is Your Car Dealership To Deliver Round-The-Clock Customer Service?
More and more dealerships are turning to live online chat software in order to provide round-the-clock customer service.
Best Ways to Anticipate Your Customer Needs
The process of anticipating customer needs into 8 simple steps. If you are interested in providing the best experience for your customers and staying ahead of your competition at the same time, take a moment to check it out.
Why vendors should know their customers?
Knowing and understanding your customers is the basic rule of any business, and no matter what business course you take this primary rule always remains constant. Customers determine the fate of any business and they are the reason why you are running a business in the first place.
7 Warning Signs Live Chat Operators are Sabotaging Customer Experience
We are showing you some of the most inappropriate behaviours of live chat operators that may radically decrease your customer satisfaction and therefore, sabotage your business.
Three tools to increase customer satisfaction online and build for the long run
Customer satisfaction doesn’t only improve the bottom line – it is the bottom line. These are the tools that can help customer trust.
How a Knowledge Base Can Offer Great Customer Service
Work hard enough to get people to listen to you and take in whatever you are offering through your knowledge base.
