The key to retaining customers and bringing in new ones is investing in the right support software.
All hands support which basically entails developers, computer programmers, webmasters, online/social media marketing managers, management, and support staff coming together to engender exemplary customer experience, has generated a lot of buzz of late.
As much our observation goes, a lot of Zendesk Chat customers are switching to Freshchat, the modern messaging app from Freshworks.
CRM stands for Customer Relationship Model and just like the name suggests, the CRM is one of the best ways to strongly hold the customer – sales person relationship in any kind of business.
A/B testing, also known as split testing, is an important aspect of any research into conversion rate optimisation.
An applicant tracking system proves to be a saviour for most of the recruitment needs. The system, simply put, is a software application that acts as a central location for all the candidate data.
Call Center software has helped businesses in streamlining priorities which are cost effective, time saving and efficient. Here are few reasons why Call Center software also helps in enhancing customer experience.