Chatbots and Artificial Intelligence, the two interconnected buzzwords are the talk of tech giants Google, Microsoft, Amazon, Apple, venture capitalists and global brands connecting that interact with millions of customers on a daily basis.
While IoT is breaking the dependencies over human intervention connecting “Things” (smart devices, appliances, manufacturing bots, industrial units) together over a secured network, AI is taking superhuman strides to make the whole world AI-driven.
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What’s the matter behind AI?
AI – Artificial Intelligence is the development of a computer system that can perform tasks like understanding speech or text input or visuals, processing and adaptive decision making like a human brain does. It is like enabling human-like interaction through AI powered bots.
Artificial Intelligence – Trivia, Types of AI and transitions
AI is all over the internet in the recent times for the mutational advancements that has happened but the real fact is, the concept has been in existence for long.
A classic example could be IBM’s Deep Blue chess computer that competes with humans by thinking and strategizing moves by understanding opponent’s moves.
In today’s world, we interact with Artificial Intelligence in the form of Google Translate, Apple’s Siri and more.
Based on the purpose the intelligence is built for, AI can be put into 3 categories. Narrow intelligence, General intelligence, and Superintelligence.
Narrow intelligence is meant for a single task like answering calls, playing chess, navigate routes and cannot be used for other purposes. While general intelligence is a human like thinking capacity and superhuman, as the name suggests, is beyond human capabilities.
The narrow intelligence phase is what AI started with and now the transition is happening towards general and super intelligence.
Factors that catalyze Chatbot development
Big names like Facebook, Amazon, Google have deployed chatbots for their prime tasks. Facebook’s M, Amazon’s Alexa and Apple’s Siri, Google’s Translate, Google Assistant and more are the chatbots which are making millions of conversations, query handling possible across several platforms possible 24 / 7.
Apart from these biggies, a countless number of brands use chatbots for their customer service. According to a study, there are around 34,000 chatbots in action in the year 2016 and the number is exponentially increasing every day.
What are the factors that have made this chatbot revolution possible?
Improved connectivity standards, availability of data and smart algorithms are the factors enabling smarter and more focused chatbot development.
The role of machine learning in AI
Machine learning is the soul of Artificial Intelligence. Machine learning is the one which makes AI self-evolving and emerge more smarter with every conversation it has.
Machine learning helps an artificial intelligence instilled chatbot to continuously learn, act and improve responses with existing and new data.
Machine learning help chatbots to come up with proactive suggestions that helps in up selling or spend more time on your application.
Industry-wise use cases of AI-powered chatbots
E-Commerce happens to be an early adopter of chatbots. With cutthroat competition, customer experience management becomes all the more challenging even for frontrunners in eCommerce domain. AI powered chatbots can save their time and effort spent on handling customers.
Personalized product suggestions, personal shopping assistant, FAQs, delivery tracking, up-selling & cross Selling are some of the use cases in eCommerce.
Call Centers, enterprises, healthcare, media, finance, hospitality, travel, and manufacturing are some of the other industries which will soon have chatbots taking care of their customer interaction part.
How to develop chatbots?
For sure, chatbot development is tricky. Chatbots need to be business specific and purpose driven. Going for professional players in the business will guarantee you a perfect chatbot development.
Contus is a SMAC powered digital transformation company that can help. With expertise in mobile, web and cloud domains for over 9 years, ContusBot comes along with pros like natural human language, multilingual capabilities, and integration with several platforms.
ContusBot handling customer experience across platforms like websites, Android, iOS, Alexa, Facebook Messenger, WeChat, Slack and more.