As technology is becoming more prevalent in business, there has been a movement away from the traditional Private Branch Exchange (PBX) phone system to a hosted phone system. In the present situation, the right phone software can mean everything for your customer service and your everyday work’s accessibility.
If you are new to the jargon of the telephone industry, here is a breakdown of the advantages and disadvantages of the traditional PBX and hosted phone system, so you can decide whether your business phone system needs new hardware.
Table of Contents
Leave it: Traditional PBX
The traditional office phone system sparks something of nostalgia, in the same way, that dial-up internet does. It has always worked, and it is what we have always used – if it isn’t broken, then don’t fix it. Well, let’s break it down:
- Switch calls on local lines between company users
- It’s what we know and has used for years
- Share several external phone lines
- Connects internal phones
- Maximum number of outside lines
- Maximum number of internal devices
- Maximum number of internal extensions
- Shared outside lines for external calls
- Physical installation
- Not particularly affordable
Tech it: Hosted Phone System
The virtual system that gives 24/7 support has taken over the telephony market as the new favorite. It does everything the PBX can do but over the internet or the “cloud.” This makes it more cost-efficient. This system is particularly interesting at the current time, as it allows businesses to work remotely from home with no technological changes needed.
- All organization’s communications can be managed by one interface
- Good audio quality
- Ability to work remotely
- Cloud-based phone system
- No transfer costs for moving premises
- Significant potential savings
- Features with no additional cost allowing 24/7 user support
- No need to purchase equipment
- Presents a professional image without the need for office premises
- Automatic upgrades
- Potential for interference as requires internet.
- Potential time lag when transferring calls to mobile phones
Although in 2020, most of your business is done online, through email, social media, and messenger apps, phones are still vital to companies’ day-to-day running. Whether it’s liaising with colleagues or closing that business deal, phones matter; this year has seen a lot of our office work transferred to virtual working and the technological nightmare that can become.
Hosted phone systems allow you to work from home easily whilst still calling your colleagues and customers as if you were in the office. As long as you have an internet connection, you can make a phone call. And the internet is everywhere these days.
In the end, businesses need to decide what phone system works best for them. The right phone system can really make a difference in customer relations and ease working to your best ability as a team.