Running a business requires communication and that too, is a constant one. When you are at home, a single-time phone system does the job for you.
But when you are running an organization with several employees, a single-line business phone would delay the work, as only one employee can communicate at a time. This is where we introduce the concept of a multi-line VoIP phone system.
On this page
But what is a multi-line phone system?
In simple terms, a multi-line system is one where two or more employees can talk over the phone simultaneously or use the system to call customers at the same time. The sole purpose of embedding a multi-line phone system is to aid in concurrent communications.
And what is a multi-line VoIP phone system?
To give you a brief, a business VoIP phone system is based on the analogy of making calls over the Internet. Unlike the traditional form of calling that uses copper wires to route and transmit calls, VoIP uses IP technology to exchange calls between two parties.
The fact that such a system encompasses faster and better communication, more and more organizations are advancing toward the adoption of the same.
It is seen that replacing the traditional form of calling with the VoIP phone system enables organizations to enhance their in-house communication system where they can place calls using the same number from different devices at the same time. Also, incoming calls can be segmented and divided to connect with employees using different devices.
Features of VoIP Phone System
Now that we are well-versed in the ideology of VoIP phone systems, let’s move ahead to see the features that allow this technology to stand out from the rest:
The first and most important consideration is the price. Organizational leaders are incredulous about the pricing of technology. Owing to the fact that it uses internet protocol to route calls, they believe that installing them would be an expensive affair.
However, in reality, the fact is entirely different. Compared to the benefits and ease offered by the VoIP system, they are quite economical.
Also, traditional lines require hardware setup, which requires extra spending. Surprisingly, VoIP lines do not mandate external equipment and the users can put their own devices to use, cutting down the cost of installation.
Quality of Call
When the concept of the VoIP phone system had just entered the industry, it suffered from poor quality. Also, there prevailed issues pertaining to the reliability of the device.
However, that was several years ago, but today, the service vendors have gone to great lengths to improve and enhance the quality of both audio and video calls.
Ease of Integration
Traditional multi-line phone systems require a great deal of effort with expert support to install and configure devices. This is both cost and time gulping.
On the other hand, the virtual phone system doesn’t mandate the need to hire external professionals to manage and monitor the system. Instead, they are pretty easy to use and simple to get started.
Considering that VoIP is backed by internet technology, users can seamlessly integrate digital tools with your system and improve overall functionality and efficiency.
As so, it appears that a business VoIP phone system is far more sophisticated and offers the right blend of flexibility, integration, and customization solutions. Also, it adopts the pay-as-you-use model, ensuring that you never pay more than what you use.
Well, hold on, it has more to offer.
Perks of VoIP Phone System
- Reduce the cost of in-house calling as internal calls are free
- Reduce the number of devices needed within the organization.
- It allows easy integration with digital tools and customization of the system.
- It allows the scaling of resources fostering the pay-as-you-use model.
- It doesn’t require additional software or hardware installation and is compatible with multiple devices.
- Backend support and maintenance are done by the vendor, freeing up your employees’ time.
Multi-line VoIP Phone System – Suitable For Your Business
Summing up our discussion, it is pretty obvious that a VoIP phone system works best for organizations with multiple employees. However, for organizations that have a restricted amount of employees, a multi-line VoIP phone system would only drain your resources and cost you much.
So, do you need to make a switch? Well, this isn’t something that you can guess. It needs a careful examination of the existing environment to determine whether or not your organizations need to migrate to a VoIP system.
So, depending on your organizational infrastructure, you can move ahead to revamp the communication system and adopt the VoIP phone system for a better interaction experience between employees and customers and also among the employees.
As a beginner, you can start low and then, as your organization grows, you can further expand and scale your resources.
Image source: Freepik Premium